Business process improvement at a LTPAC health system

Challenge

A multi-campus, long-term/post-acute care (LTPAC) health system had recently implemented new electronic health record, billing, and financial software, but was not yet making full use of system functionality. Even with the new software, their team members were still highly reliant on manual and paper-intensive processes. Additionally, turnover in senior positions had left staff without leadership during this period of system transition.

Solution

BerryDunn’s experts helped the client to:

• Understand the processes to gain consensus and buy-in on improvements needed
• Document, analyze, and modify business processes through collaborative mapping work sessions
• Create task-oriented action plans to hold staff accountable
• Provide a methodology that would provide structure for continuing process improvement and collaboration within the business office

Outcome

The health system benefits from improved business processes, fewer redundant and manual steps, and the increased benefits of full-system functionality. They also became a mechanism for the team to gain ownership of its work through communication and collaboration.