Optimize. Integrate. Modernize: Achieving quick results for Georgia's department of driver services

Client Description

State of Georgia Department of Driver Services

Problem/Issue

Faced with the expiration of a card production system (CPS) provider contract, the State of Georgia DDS used the opportunity to define system needs, requirements and a desired future state. DDS sought a new CPS that would maximize counter space for its driver license and identification card issuance team members, provide needed and enhanced security features, provide a modern and efficient point-of-sale system, and interface with partners such as the Secretary of State’s office. The new system must integrate with the modernized Driver’s License System (DLS), a major software implementation scheduled for go-live in 2020. 

BerryDunn’s Solution/Approach 

BerryDunn was contracted to assist the DDS with:

• The development of a business case for a new CPS
• Current and future CPS environment assessments
• The development of software and contractor performance and qualifications requirements
• The development of an e-Request for Proposals for a new driver license and identification CPS
• Procurement support, including assistance with response to offeror questions

Outcomes

The work for DDS was conducted effectively in a relatively short timeframe, enabling us to make every deadline. BerryDunn used its subject matter expertise and existing knowledge of how identity and driver license card production works to thoroughly document the current and future environment for the DDS. Two effective on-site sessions were conducted and, despite the distance between DDS offices and BerryDunn, both the kickoff and closeout meetings were held with video feeds. Our experience in, and knowledge of the card production environment allowed us to quickly understand the DDS business and make recommendations that had an immediate impact.

DDS and BerryDunn collaborated throughout the project, particularly during our on-site visits and during the eRFP issuance phase when an amendment was required and a substantial number of questions from respondents was received. The eRFP was developed over the course of several iterations, and ultimately was accepted by the State in early April 2016.