Client Description
St. Joseph’s College, a liberal arts college in Maine, draws in students nationally through its distance education program.
Problem/Issue
Several issues drove the decision to have the assessment done, including the need to:
- Adapt to emerging technologies, such as broadband wireless access
- Create technology-equipped classrooms and support faculty technology usage
- Integrate databases and services with a legacy system to improve functionality
- Evaluate the current IT organization at the school
- Work within the limits of Information Systems resources, both in staffing and budget
BerryDunn’s Solution/Approach
BerryDunn conducted an independent assessment of IT by conducting surveys and holding meetings with IT staff and members from end-user departments. A number of key findings emerged from the interviews and surveys, including but not limited to the following:
- Business processes were not user-friendly
- The level of software available to faculty was not the same for all faculty members
- There was a need for interactive software to develop and enhance critical thinking
- Faculty was poorly trained for existing technology, and would need training in the use of any technologies to be adopted by the College
Outcomes
We identified and prioritized the College’s IT-related challenges; created an efficient, workable plan for improving information technologies; involved over 50 campus stakeholders from the president to current students; and improved service to business and academic processes throughout the college.
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