Client Description:
State of Vermont Department of Liquor Control (DLC)
Challenge:
The State of Vermont Department of Liquor Control (DLC) currently uses internally developed and maintained software for its retail operations. Since the current software has become obsolete, the DLC is undertaking a multi-phase initiative to replace the existing systems with ones that have more modern and adaptable functionality.
Approach:
In partnership with the DLC, BerryDunn helped document its current retail business processes and future system requirements. This plan provided the DLC with the guidance needed to manage the implementation of a financial ERP and point of sale system.
Outcomes:
The next generation of retail and POS systems will provide the modern experience that the customers have come to expect. System functionality, such as tracking of special product requests, gift cards, and improvements in inventory and requisition, will further sharpen DLC’s focus on customer service.
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