State liquor commission improves efficiency and flexibility with a strategic plan for system selection

Client Description:

New Hampshire Liquor Commission (NHLC) 

Challenge:

In order to carry out business processes more efficiently, the New Hampshire Liquor Commission (NHLC) sought to replace their suite of outdated IT systems — retail point-of-sale (POS) software, warehouse inventory management system, liquor inventory and distribution system, and the supporting back office systems.

Approach:

Working collaboratively with stakeholders from NHLC’s five major business areas — Marketing, Merchandising and Warehousing, Administrative Services, Enforcement and Licensing, Finance, and Store Operations — BerryDunn facilitated following project milestones:

• Documented and mapped current business processes
• Analyzed business requirements
• Documented technical and business requirements
• Developed a Request for Proposals (RFP)

The NHLC relied on BerryDunn’s expertise, objectivity, and independence to define the agency’s needs in acquiring the next generation retail, POS, and warehousing systems.

Outcomes:

With a strategic plan for this major systems acquisition, BerryDunn helped the NHLC to ensure that the selected solution would be the best fit for the agency’s documented needs. The NHLC will benefit from a retail enterprise system that will improve business processes, realize efficiencies, and add value to the NHLC and its customers.