EMS procurement helps state manage its emergency care system

Client

The West Virginia Bureau for Public Health’s Office of Emergency Medical Services (OEMS) is responsible for overseeing the state’s emergency care system.

Challenge

OEMS struggled to fulfill its essential duties, as its existing emergency medical services (EMS) data system made it difficult to produce critical reports, required numerous manual workarounds, and created headaches for the ambulance agencies that used the system.

Solution

BerryDunn provided procurement support to help OEMS select a new EMS vendor. BerryDunn’s public health consultants: 

• Conducted fact-finding meetings with OEMS staff and stakeholders 
• Established a requirements repository 
• Developed a Request for Quotation (RFQ) 
• Coordinated responses to vendor questions 
• Assisted with scoring vendor proposals

Outcome

OEMS was able to contract a new EMS data system vendor, which allows it to carry out its mission-critical work. The new EMS system fully meets OEMS’s needs, and provides the following key benefits: 

• Eliminates manual workarounds 
• Offers robust reporting and analytics tools 
• Improves ease-of-use for staff and stakeholders