Client
West Virginia’s Bureau for Public Health (BPH) oversees 130 diverse programs meant to safeguard the health and wellbeing of the state’s 1.8 million residents.
Challenge
The BPH recognized that accreditation through the nonprofit Public Health Accreditation Board (PHAB) would support their mission to “assure and advance safety and health” by providing benefits such as:
- Improved service quality
- Coalition building
- Improved accountability
- Strength and weakness benchmarking
Solution
BerryDunn’s public health consulting team led a comprehensive gap analysis to assess whether existing documentation provided by the BPH conformed to PHAB standards and measures, which include 12 domains with multiple standards within each domain. This involved reviewing approximately 350 pieces of required documentation and working with nearly 50 stakeholders across 11 teams. BerryDunn’s scope of work included project management, coordination, facilitation, analysis, and subject matter expertise.
Outcome
BerryDunn produced a gap analysis and recommendations report that identified full and partial gaps for each of the 108 measures required for PHAB accreditation, as well as an overall readiness score. BerryDunn’s public health consulting team provided recommendations to:
- Address gaps
- Review documentation that might expire
- Update documentation
- Adhere to PHAB documentation guidance BPH used these recommendations to inform its strategic planning and immediate next steps towards accreditation readiness.
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