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Olga Gross-Balzano

Senior Manager | CPA, LNHA, PMP®, EHRC, CSBI

A Senior Manager in our Healthcare and Not-for-Profit Practice Groups, Olga focuses on healthcare consulting services related to revenue cycle optimization, process improvement, and regulatory compliance. With over 20 years of long-term care experience, including experience as an SNF, assisted living, and home care administrator, Olga has a deep knowledge of industry trends and best practices. Her clients from coast to coast appreciate her straightforward, collaborative approach that emphasizes stakeholder education and engagement.

Olga is passionate about quality improvement and assurance, leading organizations to successful certification from the Commission on Accreditation of Rehabilitation Facilities (CARF), and the American Health Care Association Quality Awards based on Malcolm Baldrige criteria. As of 2024, Olga serves on the CMS Partnership for Quality Measurement’s Endorsement & Maintenance committee, contributing to CMS cost and efficiency measures review.

A Senior Manager in our Healthcare and Not-for-Profit Practice Groups, Olga focuses on healthcare consulting services related to revenue cycle optimization, process improvement, and regulatory compliance. With over 20 years of long-term care experience, including experience as an SNF, assisted living, and home care administrator, Olga has a deep knowledge of industry trends and best practices. Her clients from coast to coast appreciate her straightforward, collaborative approach that emphasizes stakeholder education and engagement.

Olga is passionate about quality improvement and assurance, leading organizations to successful certification from the Commission on Accreditation of Rehabilitation Facilities (CARF), and the American Health Care Association Quality Awards based on Malcolm Baldrige criteria. As of 2024, Olga serves on the CMS Partnership for Quality Measurement’s Endorsement & Maintenance committee, contributing to CMS cost and efficiency measures review.

Experience highlights

Olga's knowledge of healthcare operations, regulatory environments, and governmental reimbursement drives her revenue cycle optimization and compliance projects on behalf of BerryDunn clients. She has led organizations through complex implementations of new systems and regulatory compliance initiatives. Olga is an HFMA Certified Healthcare Financial Professional (CHFP), an Executive of Healthcare Revenue Cycle (EHRC), and a Certified Specialist Business Intelligence (CSBI) with HFMA. She is a member of HFMA MA-RI Compliance and HFMA NNE Education Committees and serves as a National Association of Long-Term Care Administrator Boards’ (NAB) National Continuing Education Review Service Reviewer. As a member of the National Center for Assisted Living (NCAL) Policy and Regulatory Committee, Olga contributes to senior living policy development.

Olga helps clients with a variety of matters, including:

  • Governmental reimbursement optimization, including Medicare and Medicaid cost reporting
  • Healthcare reimbursement rate setting
  • Operational benchmarking for data-driven decision-making
  • Nursing facility revenue cycle optimization
  • Regulatory compliance audits
  • Workflow process mapping
  • Staff education for hospital systems and long-term care facilities
  • Medicaid Disproportionate Share Hospital (DSH) audits and provider surveys
  • Software change management for operations and clinical function of long-term care

Memberships and Committees

  • American Health Care Association (AHCA)
  • American Institute of Certified Public Accountants (AICPA)
  • Healthcare Financial Management Association (HFMA)
    • HFMA Northern New England Chapter, Education Committee member
    • HFMA MA/RI Chapters, Compliance Committee member
  • Maine Health Care Association (MHCA)
  • New Hampshire Health Care Association (NHHCA)
  • Project Management Institute (PMI)

Community Service

  • Port Resources, past Vice President of the Board

Conferences and tradeshows

Podcasts

Seminars and events

Speaking engagements

Videos

Webinars

Insights

Articles

Podcasts

Press Releases

Resources

Success Stories

Education

Accounting Certificate, University of Southern Maine

MS, Public Policy & Health Care Management, Muskie School

Certifications

  • CPA
  • LNHA
  • PMP®
  • EHRC
  • CSBI